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Report Management

Call interval

URL: https://api.stringeex.com/v1/callinterval/list?direction=1&queue_id=&start_time=1548401760&end_time=1648402180&page=1&call_to_queue=1

HTTP method: GET

Content-Type: application/json

Custom HTTP header: Name: X-STRINGEE-AUTH Value: JSON web token (JWT), see StringeeX API REST Authentication

GET params:

Field Type Required Description
direction Number No 1: Call in, 0: Call out
queue_id Text No Queue ID
call_to_queue Number No 1: Call routed to queue, 0: Call routed IVR

Agent efficiency

URL: https://api.stringeex.com/v1/agent/efficiency?time=1596387600000-1596473999999&agent_id=&page=1&limit=20&sort_order=asc&sort_by=agent_name

HTTP method: GET

Content-Type: application/json

Custom HTTP header: Name: X-STRINGEE-AUTH Value: JSON web token (JWT), see StringeeX API REST Authentication

GET params:

Field Type Required Description
time Text No "from millisecond - to millisecond"
agent_id Text No Agent ID
page Number No Default: 1
limit Number No Default: 20
sort_order Text No asc or desc
sort_by Text No ex: agent_name

Sample response:

{
    "data": {
        "rows": [
            {
                "agent_name": "Avong Alexander Eric",
                "agent_id": "AC2YECX3RX",
                "average_talk_time": 0,
                "total_talk_time": 0,
                "answered_call": 0,
                "missed_call": 0,
                "answered_call_out": 0
            },
            {
                ...
            }
        ],
        "totalPages": 2,
        "totalCount": 28
    },
    "r": 0,
    "msg": "Success"
}

Performance per LOBs

URL: https://api.stringeex.com/v1/acdperformance/list?start_time=0&end_time=1548586506

HTTP method: GET

Content-Type: application/json

Custom HTTP header: Name: X-STRINGEE-AUTH Value: JSON web token (JWT), see StringeeX API REST Authentication

Sample response:

{
    "r": 0,
    "queues": [
        {
            "id": "queue_1",
            "name": "queue 1",
            "total_call": 2,
            "call_abandoned": 2,
            "callAnsweredWithinSla": 0
        },
        {
            "id": "queue_2",
            "name": "queue 2",
            "total_call": 0,
            "call_abandoned": 0,
            "callAnsweredWithinSla": 0
        }
    ],
    "message": "Load Acdperformance success"
}

Statistics call

URL: https://api.stringeex.com/v1/statistics/call?time=01%2F08%2F2020+00:00-01%2F08%2F2020+23:59&hotline[]=videocall&hotline[]=842873030094&queues[]=QUZO1ZWA&queues[]=QU94BTLA

HTTP method: GET

Content-Type: application/json

Custom HTTP header: Name: X-STRINGEE-AUTH Value: JSON web token (JWT), see StringeeX API REST Authentication

GET params:

Field Type Required Description
time Text No 27/07/2020 00:00-27/07/2020 23:59 => Range time format dd/MM/yyyy HH:mm - dd/MM/yyyy HH:mm
hotline Array No Hotline number, ex: ["09111111111","09222222222"]
queues Array No List queue ID, ex: ["QUEUE1","QUEUE2"]

Sample response:

{
    data: {
        00:00-00:30 27/07/2020: {
            average_answer_duration: 0
            average_duration: 0
            average_hold_time: 0
            average_ivr_duration: 0
            average_queue_duration: 0
            average_speed_answer: 0
            average_talk_time: 0
            total_answer_call: 0
            total_answer_callin: 0
            total_answer_duration: 0
            total_call: 0
            total_call_in: 0
            total_call_in_duration: 0
            total_call_out: 0
            total_call_out_duration: 0
            total_duration: 0
            total_ivr_call: 0
            total_ivr_duration: 0
            total_miss_call: 0
            total_queue_call: 0
            total_queue_duration: 0
            total_speed_duration: 0
            total_talk_duration: 0
        },
        00:30-01:00 27/07/2020: {
            ...
        },
        ...
    },
    msg: "Success",
    r: 0
}

Call history

URL: https://api.stringeex.com/v1/call/history

HTTP method: GET

Content-Type: application/json

Custom HTTP header: Name: X-STRINGEE-AUTH Value: JSON web token (JWT), see StringeeX API REST Authentication

GET params:

Field Type Required Description
call_id Text No Call ID
time Text No From millisecond - to millisecond, ex: 1595782800000-1595869199999
answer_duration Array Number Larger than answer duration by seconds
queue_duration Array Number Larger than queue duration by seconds
direction Array No 1: Call in, 2: Call out, 3: Internal call
agent_id Array No Agent's ID
status Array No 1: Answered, 2: Missed, Stop at IVR, Stop at Survey
stringee_number Array No Stringee's number
customer_number Array No Customer's number
page Array No Default: 1
limit Array No Default: 10
sort_order Array No desc | asc, Default: desc
sort_by Array No Default: start_time
enable_ivr_survey Array No 1: Call enabled IVR survey, 0: Call unabled IVR survey
has_voicemail Array No 1: Has voicemail, 0: Don't have voicemail

Sample response:

{
   "data":{
      "rows":[
         {
            "object_type":"call",
            "id":"call-vn-1-YH5IYSF7SN-1595782362275",
            "project_id":1120,
            "customer_number":"video_tien-stringee-com",
            "stringee_number":"842873030094",
            "direction":1,
            "start_time":1595835886432,
            "end_time":1595836144865,
            "answer_time":1595835891435,
            "enqueue_time":1595835886451,
            "duration":258,
            "ivr_duration":0,
            "queue_duration":4,
            "answer_duration":253,
            "portal":"PT8LB2FD3Q",
            "account":"ac_qgnfcao5dha2ai75",
            "queue_id":"QU1F90VR",
            "hold_duration":0,
            "talk_duration":253,
            "recorded":true,
            "have_voice_mail":false,
            "ticket_serial":10733,
            "contact_id":"CTZ6LATI9Y",
            "end_call_reason":"MEDIA_TIMEOUT",
            "end_call_by":"INTERNAL",
            "route_to_agent":true,
            "acw_duration":10,
            "account_name":"Tran Tien",
            "contactname":"Li\u00ean h\u1ec7 video_tien-stringee-com",
            "company_id":null,
            "companyname":null,
            "from_user_id":null,
            "record_path":null,
            "participants":null,
            "answer_duration_minutes":null,
            "first_answer_time":null,
            "callee":null,
            "video_call":null
         },
         {
             ...
         }
      ],
      "totalPages":1,
      "totalCount":7
   },
   "r":0,
   "msg":"Success"
}