Suggestions

close search

Transfer call

URL: https://icc-api.stringee.com/v1/call/transfer

HTTP method: POST

Content-Type: application/json

Custom HTTP header: Name: X-STRINGEE-AUTH Value: JSON web token (JWT), see Authentication

POST data (body):

{
    "callId": "CALL_ID",
    "to": {
        "type": "internal",
        "number": "AGENT_STRINGEE_USER_ID",
        "alias": "AGENT_STRINGEE_USER_ID"
    },
    "transferType": "blind"
}

Field	Type	Require	Default	Description
callId	String	Yes		The ID of the Call you want to transfer
to type	String	Yes		"internal" or "external"
to number	String	Yes		Agent's user ID if type is "internal" or Agent's phone number if type is "external"
transferType	String	No	blind	"blind" or "attended". A blind transfer is when you transfer the caller to a ring group or another agent without speaking to the new agent first. An attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls can then merged together.

Response:

{
    "r": 0,
    "msg": "",
    "data": {}
}