PCC REST API allows you to manage Number, Agent, Queue, Group, IVR, Routing from Your Server by HTTP protocol.
All requests must be authenticated by passing access_token (generated by JWT standard), for more detail: REST API Authentication.
|IVR tree management||IVR tree management (Create/Edit/Delete/View the list of IVR trees)|
|IVR tree node management||Manage nodes of an IVR tree (Create/Edit/Delete/View nodes)|
|IVR node keypress management||Manage keys press of an IVR node(Create/Edit/Delete/View keys, manage a key's action)|
|Agent management||Manage agents (Create/Edit/Delete/View agents)|
|Group management||Manage groups (Create/Edit/Delete/View groups)|
|Manage agents in a group||Manage agents in a group (Create/Edit/Delete/View agents in a group)|
|Queue management||Manage queues (Create/Edit/Delete/View queues, manage a queue's attributes)|
|Group routing||Manage support groups of a queue (Create/Edit/Delete/View groups which callers in the queue will be routed to)|
|Number management||Manage numbers (Create/Edit/Delete/View numbers, manage how to route callers to IVRs or queues)|